“I just took one of your online courses on dealing with emotional people. It was short but so meaningful. I got more out of it than all the full-day sessions I’ve taken before.”
ex-RCMP Negotiator
SVL Compliance Officer, Auckland Transport
“Initially I was skeptical if the programme could be applied to real-life scenarios amongst all of our diverse customers. However, every single hostile confrontation has been resolved by being consciously aware of the customer’s body language, my communication, and active listening skills. The latest hostile confrontation I received was de-escalated quickly by acknowledging their emotions and addressing their concerns with the information they needed in a professional manner, this latest potentially hostile confrontation resulted in the customer thanking me before departing.”
Matt Maidens - SVL Compliance Officer - Auckland Transport
Napier Employers Forum Attendee, Name withheld
“Thanks for your email, I've cast my vote for you and really hope you win this award.
I am delighted to support you and wish to thank you for the motivation you have provided me with over the last 12 months. When I met you at the Napier Employers Forum in July 2018, I was in a very dark space, having experienced a tough time with an employer, who shot my confidence and mental health to pieces. Listening to you that day and picking up some new relaxation techniques, helped me greatly. I also purchased your book and enjoyed learning about your experiences, especially with the NZ Police.
Thank you Lance, I am now very much on the road to a full recovery and am excited about the future.”
Napier Employers Forum Attendee, Name withheld
H & S Manager, Forestry Industry
Manager, Grace Hospital.
Supervisor, Auckland Transport
HR Manager, Regional Council
Timberlands Forestry, Rotorua
“On behalf of Timberlands Ltd we would like to thank you deeply for your moving presentation. We have had excellent reviews from our staff as well as contractors and I believe many of them have contacted you personally. I do believe we will be contacting you again in the near future. Once again thank you very much for your inspiring presentation and I do hope I get the chance to work with you again.”
Timberlands Forestry, Rotorua
Insurance Broker, Wellington
Banking Customer Support, Auckland
“My friend has been to your resilience course. She took your advice, went home and hugged her daughter the day after I messaged you. She got some resistance to the hug at first but did see a smile. So, thank you again for your help and suggestions”
Banking Customer Support, Auckland
Insurance Broker, Wellington
Insurance Broker, Wellington
“You presented to the claims teams, Wellington in December. Two days after your visit one of my team did not turn up for work. Long story short he took himself to counselling and then his Dr, he was signed off work on stress leave until after Christmas. Having listened to you he took advice on board, admitted things were not good and finally understood that it was ok not to be ok. He is back at work now. You reached him and made a difference. As his boss, but also as his friend, I am so very grateful to you. Thank you.”
Insurance Broker, Wellington
Private Hospital, Tauranga
“Thank you for speaking last week to our hospital staff. Your talk bought tears to my eyes. It bought me out of a place I didn’t know I was in. This seems to be a yearly cycle of a grey patch. Being medical, you tend to say to yourself - you must be lacking in something maybe it’s vitamin : B12, iron, maybe you need antibiotics for this.... After your talk I got out of bed instead of lying down and staring at the wall.. I got up and went for a walk that next day, took some deep breaths, in....and smelt the air around me and actually looked up and around at nature, listened to some music. So very pleased you decided to speak again after your own dark place. So Thank you - my eyes are now open and looking up and forward.’’
Private Hospital, Tauranga
GM Retail & Business Banking Southern - ANZ
“The feedback from our 2 sessions in Christchurch was excellent, to the point I cannot recall having ever had so many positive comments at both how much staff attending got personally from the session, and how grateful they were the bank organised this “for them” with no direct bank purpose. Thank you so much – you did a superb job.’’
GM Retail & Business Banking Southern - ANZ
GM Talent & Culture - ANZ
CEO - Waipareira Trust
“Waipareira is the largest non government social services and health provider to the West Auckland Community . 20 of our Key leadership team embarked on a one day course with WARN International . Every team member came back greatly enriched by your programme . The undoubted skills and experience imparted will help guide them through some of the most difficult situations they will face . They are all the better for this experience and we look forward to shaping a follow up seminar in the new year .’’
John Tamihere - CEO Waipareira Trust