It's that time of the year that most of us enjoy, the holiday season .
A time when we prepare to get together with family and friends to celebrate and to relax. A time when we are so busy that we sometimes forget about others.
Things don't always go the way that they should in the lead-up to holiday times and oftentimes we are in a rush to get things done so that we can relax. In this busy time when things don't go the way that we hoped that they would, we get anxious and may say things that we wouldn't ordinarily say.
The bearer of our immediate response is at times the person who can help us the most, the customer service assistant (CSA).
Those who work in the customer service industry - banks, call centres, shops, restaurants, etc. - do so because they enjoy what they do. They are drawn to their vocation because they want to help others.
It is in these busy times that they work harder than ever with no additional reward. Their reward is simply to help as many people as possible.
Know that the person in front of you or who is on the phone is trying their very best to help you with your issue. They don't want things to go wrong for you, they don't want you to be in distress, they didn't set out to make your life hard, and they may just be as overwhelmed as you are.
When things go wrong in these busy times, spare a thought for those who work in the customer service industry.
Let's talk!
Thank You To Those Who Work In Customer Service