WARN's Services

WARN International is available for consultation and coaching on the following topics:

• Managing Challenging People – Suitable for all contact centre agents, sales representatives, enforcement personnel and security staff.
• Managing Change – Appropriate when an organisation is undergoing a restructure, redevelopment, down-sizing, or any other significant change to the workplace.
• Crisis Intervention – Suitable for emergency response personnel, counsellors, security personnel, and contact centre staff who deal in life affecting services such as life insurance companies.
• Hostage situations – Suitable for bank employees, security personnel, aviation and maritime security agents, those deploying into hostile countries, or those travelling internationally. 

If you wish to talk to us about our services please contact us at info@warninternational.com

What does WARN stand for?

Our business is based upon the following four words:

Wellness – Managing stress inside and outside of the workplace through practical advice.

Awareness – Understanding negative factors on staff and what to expect during times of crisis, unplanned events, and company restructures.

Resilience – Techniques to assist during, and mitigate the effects of, dealing with challenging/difficult/angry people (face-to-face or by phone), deescalation of volatile situations, and hostage survival.

Negotiation – Negotiation and Communication skills for everyday use and for use in crisis intervention.

What doesn’t kill you makes you stronger?

Is the saying “what doesn’t kill you makes you stronger” an accurate statement?  I believe not.  Is an event that severely impacted upon you and damaged you in some way made you a better person?  Yes.  When we suffer a crisis event in our lives, like any injury it leaves a scar.  All scars have a memory attached to them.  The technique to overcome such an event is to replace it with something positive.  I prefer to say “what doesn’t kill us makes us wiser’.

Along the same theme, “time heals all”.  Does it really?  Time doesn’t heal all, it simply puts distance between the event occurring and replaces the memory with new ones.

How about “don’t worry about the small stuff”?  In business, and in particular when managing staff, I have found that dealing with the small stuff immediately stops it gaining momentum to become a bigger problem.  Moreover, an accumulation of minor issues leads to much larger problems and negatively impacts on your staff.  “Worry about the small stuff and the big stuff may not eventuate”.