This course is for those who are first responders to emergency situations including violent customers, armed incidents and natural disasters. It is also useful for those who respond to significant employee issues such as the impact on colleagues following arrests, deaths, and suicides.
Objectives
- To understand the concepts of resilient leadership
- To become familiar with your organisations emergency response procedures
- Take control at dynamic emergency events
- Effectively manage staff during and after the event
- Return to business as soon as possible
- Maintain integrity at the event site
- Work with emergency services
- Strengthen personal resilience
Key Topics
- The brain - what happens to logical processes when faced with an emergency
- First responder protocols - the use of check lists to minimise emotional responses
- Prioritise responses - staff, facilities, resources, product, etc.
- Operate with emergency services - understanding their needs while maintaining your own
- Practical scenarios - an open workshop to put knowledge into action
- Managing the negative impact on self & staff during and following an emergency
- Personal resilience - managing adverse reactions and stress in the long-term
Business Outcomes
- Emergency response procedures fit with the Coordinated Incident Management System (CIMS)
- A consistent national approach to emergency response
- Managers making decisive and accurate decisions for faster recovery
- Communication is enhanced during emergency events
- Emotional stressors are reduced therefore personal recovery time is reduced
Emergency Response for Managers - Scenario Workshops (2 hours)
This course includes the foundation course with the inclusion of a desktop exercise and advanced topics.
Objectives
- Apply the lessons from the foundation course
- To understand the key dynamics at the scene of an emergency
- Know what actions to take if held against your will
Key Topics
- Practical scenarios - operating individually and as a team
- Identify the immediate actions to take if you are caught in an emergency situation
- Identify the risks and how they can be minimised
- What actions to perform in the event of being detained
Business Outcomes
- Managers with the ability to implement theoretical learning
- Managers who proactively identify and manage risks
- Competent staff at the forefront of emergency response protocols
NOTE: These courses can be combined into a single 6-hour program if required, .